Refund Policy
Refund Policy
At SnapshotAI, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund process.
Cancellation
You may cancel your subscription at any time. To cancel:
- Log in to your SnapshotAI account
- Go to Settings → Billing
- Click Cancel Subscription
Your subscription will remain active until the end of your current billing period. No partial refunds are issued for unused days in the current billing cycle.
Refund Eligibility
Digital Products
All purchases of digital products (one-time plans, credit packs, training packages) are final and non-refundable once the credits or training sessions have been delivered to your account, as they are available for immediate use upon purchase.
Subscription Plans
- Monthly subscriptions: No partial refunds for the current billing month. Cancellation takes effect at the end of the current billing period.
- Annual subscriptions: No partial refunds for unused months in the current billing year.
Exceptional Circumstances
We understand that exceptional situations arise. If you believe you have a valid reason for a refund (such as a technical issue preventing product use), please contact us at support@snapshotai.io within 14 days of your purchase. Each request will be reviewed on a case-by-case basis.
Chargebacks
Initiating a chargeback with your bank without first contacting us is considered a breach of our Terms of Service and may result in account suspension.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions about this refund policy, please contact us at:
Email: support@snapshotai.io